Customer Testimonials
Jake was helpful and respectful! I love the 2022 3500 high country I just bought.
Here’s a 5-star review you can drop on Google for Rusty Wallace Chevrolet in Clinton, TN:
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5 stars - The Go-To Hometown Dealer in East TN!
Rusty Wallace Chevrolet in Clinton is the hometown dealer for East Tennessee, and they proved it again with my purchase. This is my third new Chevy truck from them, and I couldn’t be happier. The entire sales team is top notch - professional, friendly, and zero pressure. They treat you like family from the minute you walk in.
Huge shoutout to General Manager Jimmy Franklin for running a dealership that puts customers ... Read More DealerRater - Apr 28, 2026
My husband and I were on our way to Gatlinburg, TN from Indiana when my "steering wheel assist reduced" light came on. After searching for the nearest Chevy dealer, we came across Rusty Wallace and the name alone speaks for itself! The service department was very friendly, specifically Emily Perry, Jeff Bailes, David (unsure of last name), and salesman Chandler Moore. We would definitely consider traveling 6+ hours to purchase a new vehicle there!
I had an outstanding experience at Rusty Wallace Chevrolet's service department. From the moment I arrived, the staff was welcoming, professional, and attentive to my needs. They communicated clearly about what my vehicle needed, explained the costs up front, and completed the work in a timely manner. The quality of service exceeded my expectations, and my car runs perfectly now. I highly recommend their service center to anyone looking for trustworthy and efficient auto care!
Have been getting the run around for 2 months on a warranty issue which they supposedly sent to GM but when I called GM they knew nothing about it. GM has contacted the service department and hasn't gotten a response back either. Will never buy there again
James Jennings is the best salesman to go to. He knows the cars In the lot. Go to him he knows what he’s talking about.
This dealership has assisted us with excellent service on two different occasions. We are from Canada and were vacationing in Pigeon Forge when we experienced an engine issue. Emily scheduled us the next day and the diesel technician had the issue taken care of the same day. He also took the time to walk us through the problem. Professional, polite and knowledgeable. Would not hesitate to recommend to anyone. Thank you again.
Exceptional service! We where from out of state broke down but they took is right away. They diagnosed and solved the problem. They had us back on the road in a couple of hours. We would recommend them especially Josh, to everyone.
Excellent sales team. Donnie H made our trade in/purchase prices feel seemless! Highly recommend rusty wallace check. Make sure to ask for Donnie
Stop by just to look and Derek Jones was very helpful! So, if you're looking for a new vehicle stop by and ask for Derek.
The collision center has horrible communication and it should not take 29 days to repair a bumper. I cannot recommend this dealership.
I bought a 2013 Volkswagen Eos June 2022. I also purchased an extended warranty . I need work done on it and they refuse to give me a copy of my warranty coverage. They won't even answer my calls. I've given them business for almost two years. Sad situation.
Very friendly and helpful customer service. I definitely recommend them.
Everyone was very nice and helpful!
They fixed my car great place
10 out of 10 customer service was outstanding , without doubt the best experience I have ever had buy a car
Derek & Shannon were very helpful!!! Everyone was so nice at the dealership.
Very friendly and helpful staff! Great experience purchasing our new car!
I came in with a dead battery and needed a new one and they got me in and out in about 45 minutes and cheaper than what I was quoted. I will definitely go back for my car needs.
It was a great experience, I went for body work. When I picked my car up it looked brand new. Customer service is a 10/10.
Donnie Hutchison and the rest of the team were AWESOME to work with and I would recommend them to ANYONE!
Delivered and car was as described. Thanks for all the help for my daughter.
Very pleased with the time it took to repair our vehicle and more than pleased with the work they did. Everyone there is very friendly and knowledgeable. Would highly recommend.
Great service, very quick to get the Job done , and also correctly. Vehicle looks brand New
Great experience as always l was a work in and Jeff took care of me quicker then I was expecting Rusty Wallace Chevrolet has treated me great from day one thanks everyone at Wallace Chevrolet
I have used RW Collision a few other times and have been pleased with pricing and service each time. This time my car was in for almost 4 weeks, but I know that getting parts in right now is pretty hit or miss for everyone. They kept me up to date on progress and were easy to deal with. And the car looks great. They washed the car and cleaned the interior also. If I need to have work done again - hope I don't - I will use them again. I would recommend them to anyone needing body work ... Read More Google - Apr 8, 2023
Jeff in service was great. Service was on spot!!
Excellent customer service very friendly people would definitely recommend
I have to say I was impressed, not only did my car look great, they did it in a week, and detailed it for me. I highly recommend Rusty Wallace Collision!
Best experience I’ve had a Chevy Dealership! Jeff took great care of me from reception to pick up. I will definitely be back!
Treated me like family!
They were super helpful and made the whole process easy! They kept me updated and informed through out repairs
Everyone was absolutely wonderful great service
I spoke with Riley Foust about ordering a Colorado. He worked with managers and GM to make sure he could order one. He let me know after speaking with GM he could. I came in and as we were talking I ask if he had anything on the lot that I could at the same price that the Colorado he looked and found a Silverado with low mileage and I decided to take it. Everyone was very very nice….except my little dog scared everyone. It was a great experience and I could not have had a better salesman than ... Read More Google - Mar 26, 2023
Very friendly, professional also they explained everything they did.
Quick and honest service, best around!
Very professional and helped me with the issues. Great people. I strongly recommend the service department.
Always a professional and pleasant experience.
Quick and prompt service I would definitely recommend to friends!!
Thankful & grateful for the professional & caring response & care that was given to my car in the Service/Collision Department's. A Huge Thanks to David D who was a very attentive & caring informative Professional Estimator, who wrote the estimate, ordered the parts & then guided each Dept awesomely on what to do & when to do it. Also a Huge Thanks to Perry G for his workmanship & expertise & watchful care in replacing the oil pan, alignment/& all other steps that He had accomplished to get it back running & able to go to ... Read More Google - Mar 20, 2023
Everyone was friendly and accommodating. The car looks great and it was completed quicker than I thought possible. I would gladly recommend them to others.
Super easy to deal with. They went out of their way to make me a good deal and take care of me. Shout out to Nick and Donnie!
Great customer service and very helpful technicians!
Great service. Great people to work with.
I called the service department the day following an oil change with tire rotation, filters changed, etc. Battery connection was bad and they came IMMEDIATELY to my house and picked up my vehicle for repair.
My car looks fantastic! They continued to communicate with me prior to my scheduled appointment through them having my vehicle till it was ready to be picked up. Customer Service was fantastic! Car detail is beautiful! I did show up to pick up my car and the tire was flat. They immediately apologized, fixed issue quickly. Paint job is lifetime guaranteed. I would recommend them to anyone.
Staff was courteous and efficient
Easy to schedule appointment
Excellent service. Prompt courteous
I work 7 days a week and set an appointment on the holidays for an overdue oil change and check engine light. When i get there it is OC and tire rotation which i didn't want the tire rotation and told them this and also by your standards last time of same tires on the car. I told the person also to check with me before taking the car down after diagnosis bc based on warranty coverage and time it takes I will decide if they will correct the problem today. After 2 hours i was called to the office to ... Read More Google - Jan 2, 2023
Worst ever!!
It took over a week to get my vehicle in to be checked. So if you use the service center make sure you have plenty of time to wait
My experience buying a new truck was handled very professionally by the salesman, Keith, and all the other employees at Rusty Wallace that I dealt with in purchasing my new truck. I am a very satisfied customer.
I waited 4 and half hours for oil change and the last time I was there I had a serpentine belt put on my duarmax and they put a hole in my Radiator and then tried to say that they didn’t do it I end up having paid like $700 for something that was not my fault I said that I would never go back but I gave them one more chance and waited for an a half hours for a service for my duarmax . No I am not satisfied I should have never went back .
Not happy at all. Ordered car and paid deposit for car and extras. When car finally came they jacked the price up and none of the extras paid for came. Dealership called and I went there on 4 separate occasions only to not have items there. Finally got them on the 4th visit.
I will never recommend this place to anyone…they sold us a car with no air filter AND an air leak, and even with Powertrain, they refuse to pay for any mechanical fixes it needs. Waste of time and money spent here.
The purchase of my truck was a great experience. The service has been a nightmare. I bought a used 2017 Dodge Ram and it has now had two incidents that I had to have repairs done (under the extended warranty that I purchased with the truck transaction). My first time the truck was promised to be completed quickly as this is my work truck and I am self employed. It took 2 weeks to get my truck back after several phone calls to Rusty Wallace service department and Secret city where the truck was sent for repair. The service department at Rusty ... Read More Google - Sep 9, 2022
Do not return calls
They actually had great service. Needed a tire for a blow out and they got us in quickly. However, we also had a camping chair in the back of our vehicle that is no longer in the back of vehicle. Told service department “yeah, I remember seeing that” and they couldn’t locate the chair anywhere in the dealership. Told us they would pay for our camping chair. One month later, no camping chair or check for the chair. Good service but don’t leave anything in your vehicle of any value.
The prices are more expensive than most. My vehicle went in to get a shift cable replaced. While checking the vehicle they noticed some bare wires. You think they would tape them up but nope that's another appointment. I will only go back if I have no other options.
Rusty Walace Chevrolet: I had a recall on my car and took it to Rusty Wallace Chevrolet in Clinton TN. I actually had it towed there because it was showing that it was started but kept saying "shift to park" and was starting. I tried to use AAA, but that is a whole different complaint for a different post.
So a few days later a Rusty Wallace Chevrolet guy called me and stated "we can not get into the computer to fix the recall so were going to have to unlock the computer which is going to ... Read More DealerRater - Jul 5, 2022
My daughter purchased a vehicle from them and told them while filling out paper work that the tpms light was on. They said "we will get it taken care of before you leave"and they did not. Had it down there for the light and found out it had 3 tires that were too big on it. They said they would order the correct size tires for it. Went back again to have 3 correct tires put on and come to find out they put 1 bigger tire on it. I do not know who or when the decision was changed ... Read More Google - Apr 14, 2022
Had my truck serviced and had some warranty work here, which is where I bought it. I picked up my keys from them earlier in the day so I could pick it up that evening. When I opened the door the lower door jam was covered in grease from one side to the other, trim piece on the inside was covered in grease, the steering wheel covered in grime, and a bag of fast food trash thrown in the bed. I had just cleaned the truck 2 hr before I dropped it off. Will no longer do business in buying or ... Read More Google - Apr 12, 2022
This was by far the worst dealership I’ve ever walked into no competent salesman apparently and they definitely know nothing about taking care of the customers at their establishment. My wife and I called the dealership specifically wanting a certain vehicle. We told this salesman to book our appointment to run the numbers and do we need to put a deposit down on it. The salesman Clay Foust told us that we were the first booked to see it on appointment and it wouldn’t be necessary. We went to the dealership only to find out Clay had already ... Read More DealerRater - Mar 16, 2022
This was by far the worst dealership I’ve ever walked into no competent salesman apparently and they definitely know nothing about taking care of the customers at their establishment. My wife and I called the dealership specifically wanting a certain vehicle. We told this salesman to book our appointment to run the numbers and do we need to put a deposit down on it. The salesman Clay Foust told us that we were the first booked to see it on appointment and it wouldn’t be necessary. We went to the dealership only to find out Clay had already ... Read More Google - Mar 7, 2022
Recently had my 2017 silerado z71 in shop for recurring brake failure, for the second time. The GM certified mechanics found no problems, for the second time. Brake failure occurred 4times on the way home.This problem has lead to ripping the air deflector shield off the front of the truck, a $500.00 aftermarket part. Although the staff is very polite, earning 2 stars, the service is totally B.S. I will never buy another GM product.
Jeff Bailes went above and beyond in helping us with the replacement of a windshield wiper transmission. Our granddaughter's wipers stopped during a hard rain storm. She had her 4-yr-old and 3-month-old with her. We called the dealership, and Jeff told us about the GM Special Policy on her 2015 Equinox. We picked up the car, dropped it off at the dealership, and it was fixed in a couple of hours. We appreciate them so much, because our granddaughter couldn't get to work or daycare without the car. Thanks to Jeff and the mechanics, she was back on the ... Read More DealerRater - Feb 25, 2022
Was told on a Thursday that my part needed for repair would be in the next day so I made my appointment for the following Monday and was told it was a 3 hour repair. Well I dropped the car off and left and called a few hours later to check in and the part wasn’t there and they decided to tear my car apart so I couldn’t even go get it and was told the part would be in that evening and it would be ready on Tuesday. Called back Tuesday and was told the part would be ... Read More Google - Jan 5, 2022
Refuseed to honor a discount that GM offers to retired employees even though I'm eligible very poor move toward honoring GMs wishs Reply: GM has been informed as well and if you would like to make things right reimburse me the money I would have saved by allowing me to use the discount in which I qualify for!
It took longer to fix fix and and it was Unnecessarily expensive They did tell me the price ahead of time
The technician driving my car pulled out squealing the tires & hit a big dip in the parking lot. I don't squeal my tires & he should not have. If I could give negative stars I would. I would not recommend this dealership to anyone. They also tried to tell me a different price than what I signed up for online.
Upon completing the Recall work-{steering} I started-up my vehicle a 2015 Colorado with only 9,410 miles on the odometer and pulled out of the parking lot, I immediately notice steering pulling to the right and steering wheel was off-center, slanted to the right. About a mile driving, the pull to the right stopped but the steering wheel was still off-center and slanted to the right. I thought about returning to Rusty Wallace dealership but did not want a confrontation. In the past from 1976 - 1991, I was a ASE certified Technician- specialty was Suspension and Steering. I'm not sure if Rusty ... Read More Google - Dec 3, 2021
I scheduled my appointment on line and got a confirmation of my appointment. I arrived at my appointment time for my oil change and tire rotation. One hour and 40 min later they finished with my car. This is unacceptable you scheduled an appointment to ensure you don't have to sit and wait so long
Was told to take back where I bought it at Reeder’s. Reeder’s did a tire rotation and front end alignment and the problem was fixed.
The salesman and financial department are very nice. They answered all my questions tried to get me the best options to fit what I was looking for.
I bought a new Equinox from Rusty Wallace in Jan 2020. I specifically asked the salesman about the quality of the tires. He indicated they were Michelin all weather tires with a great warranty.. I kept my maintenance schedule and rotated the tires as expected. I was in Atlanta on a business trip and had a flat tire. The tire dealer asked me if I knew the front tires were slick. I said that is impossible. I only have 16 thousand miles on them. The attendant said yeah. I know what you were told. I've been in this business for decades. ... Read More Google - Nov 2, 2021
Best car buying experience we have ever had. Trevor, our salesman was amazing, very professional and honest about everything. He made sure to answer every question we had and explained, in detail all the features on the vehicle. Highly recommend purchasing a vehicle at this location.
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The most horrible dealership that I have been too...The employees in the service Department was rude and disrespectful! I scheduled an appt and was told to expect to be there for an hour, which ended up being 5 hrs! The technician told me he didn't get paid to drive the vehicles for Diagnosis, even though it was there for drivetrain issues! After 4 hours of them telling me nothing was wrong with my truck, they finally decided to drive it! 5 hours and $220 later..,..I was charged for a cabin air filter and was told it was DANGEROUS to have 2 sets ... Read More Google - Jun 18, 2021
I waited 2.5 hours for an oil change, tire rotation and alignment. You didn't really seem busy so this seemed excessive. Since I had an appoinment, I would have considered this time excessive even if you were busy. None of these tasks require factory training specific to GM vehicles so I'm wondering if I will be back for the next round of maintenance.
Took over a week after appointment time to look at car and then way overcharged for what was done.
My son and husband just tried to negotiate Clay on a truck. We told Clay he would be financing and felt they could come down on price since they would be making money on that. After speaking with management , Clay came back and VERY RUDELY said “Nah we’re not coming down”. We would have asked to see something else, but he was so haughty and rude that we just left. Too many car dealers out there to be stuck working with a jerk. STAY AWAY FROM THIS PLACE
I am extremely dissatisfied with the process of purchasing my vehicle. The salesman was great and the sale manager took care of us in regards to negotiating a price. However, I am a Knox county resident and this is the first time I purchased my car close to my county. Usually I would get my car out of state and they take care of all my taxes. We stated we are from Knox county and we wanted an out the door price which covers all the taxes. A few weeks after my purchase, I get a license plate with Anderson ... Read More Google - Mar 9, 2021
Tyler was amazing!! Went out of his way to make this the BEST car buying experience we've ever had! So much so we went back 3 days later & bought a 2nd vehicle from him!